Our Privacy Promise
RECOGNIZING OUR CUSTOMERS' EXPECTATIONS OF PRIVACY
Keystone Bank recognizes and respects the sensitive nature of the personal information you provide to us. When you entrust us with your nonpublic personal information (that is, information about you not known publicly that we obtain in connection with providing a financial product or service) you can be certain it will be used only in an appropriate manner and that every precaution will be taken to keep your information safe and secure.
Our Privacy Promise is designed to explain what types of information we collect, how it is used and with whom it may be shared.
COLLECTION, USE AND RETENTION OF CUSTOMER INFORMATION
We collect, use and retain information about you as needed to administer your accounts and relationships with the bank. The collection and retention of your financial information also allows us to offer specific products and services we believe will be most useful to you.
We collect nonpublic personal information about you from the following sources:
- Information we receive from you on applications or other forms;
- Information about your transactions with us; and
- Information we receive from consumer reporting agencies.
MAINTAINING ACCURATE INFORMATION
We have established procedures to ensure that your financial information is accurate, current and complete. Should you ever believe that our records contain inaccurate or incomplete information about you, please notify us. We will promptly investigate your concerns and correct any inaccuracies.
RESTRICTING ACCESS TO CONFIDENTIAL INFORMATION
We take your privacy expectations seriously. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you.
Employees are educated on the importance of maintaining the confidentiality of customer information.
We maintain physical, electronic and procedural safeguards which comply with federal standards to guard your nonpublic personal information. As technology continues to advance, we will continue to evaluate security standards to protect your information from access by unauthorized persons.
YOUR CHOICE TO LIMIT MARKETING OFFERS
You may limit us from marketing our products and services to you based on information that we obtain from you. Your decision to limit marketing offers from us will apply for five (5) years. Once that period expires, you will be allowed to extend your decision. This limitation does not apply in certain circumstances, such as if you currently do business with us or if you ask to receive information or offers from us. To limit marketing offers:
Call us at 334-466-2210 during normal business hours.
Write us at:
Keystone Bank
Attention: Privacy Control Desk
Post Office Box 3405
Auburn, AL 36831-3405
Please be sure to include your name, address, and telephone number as they appearon your account(s) with us so that we can properly identify you in our system files.
DISCLOSURE OF CUSTOMER INFORMATION TO THIRD PARTIES
We are highly selective in choosing vendors and service companies that assist us in providing quality products and services to our customers. We may share certain customer information with these third parties to facilitate the offering, administration, collection and delivery of these products and services under controlled circumstances designed to protect our customers' privacy. We require third parties to comply with strict standards regarding security and confidentiality of such information. They are not permitted to release, use for their own purposes, or sell any customer information we share with them to any other party.
We may disclose all of the information we collect, as described above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.
We do not sell to third parties the personal information you have given to us in confidence.
We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.
OUR PRIVACY PROMISE TO YOU
We value our customer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions or comments about Our Privacy Promise, please give us a call or visit us.
These privacy principles apply to individuals only. These principles are for general guidance and do not constitute a contract or create legal rights and do not modify or amend any agreements we have with you.
